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ADSL Broadband

We offer high quality broadband access for homes and businesses in ADSL-enabled areas all over the UK. Accounts are based on BT's IP Stream system and run by Entanet.

Our ADSL and ADSL2+ broadband accounts have a choice of Business or Family packages, with connections being either Rate Adaptive (as fast as your line allows) or Fixed Rate - at 512Kbps, 1Mbps or 2Mbps. The Rate-Adaptive accounts work at 'Up to 8Mbps' and ADSL2+ accounts work at 'Up to 24Mbps'.

All accounts have...

• Free static IP address
  
• Webspace and email
  
• Mail relaying by arrangement
  
• 24/7 UK-based support line at national rate
  
• No blocked ports or protocols
• Traffic prioritisation at key times
• Openly published data transfer limits
• Data topups available online
• One month contract with 30-day cancellation period.
• Payment via credit card or Direct Debit

Business Broadband Packages - priority traffic during the daytime

Business packages are available in a choice of 5 monthly allowance options ranging from 15GB to 180GB. All Business packages include either Elevated Best Efforts (EBE) where possible, or provide an increased upload speed of up to 832Kbps through the use of MAX Premium circuits. Elevated Best Efforts guarantees minimum throughput of 3Mbps over the BT network subject to line sync rate. Standard Best Efforts guarantees minimum throughput of 2Mbps. These minimum levels of service are guaranteed for 90% of the time over the busiest 3 hour period.

Activation fee is £40 plus VAT. Additional bandwidth can be purchased in the form of pre-pay top-ups or on a per 1GB post-pay basis. The default method is by top-ups.

Family Broadband Packages - priority traffic in the evenings

Our Family packages provide monthly allowances ranging from 1GB to 120GB which are used between 08:00hrs and 00:00hrs Monday to Friday . Outside of these times usage is uncharged

Activation fee is £40 plus VAT. Additional bandwidth can be purchased in the form of pre-pay top-ups or on a per 1GB post-pay basis. The default method is by top-ups.

Bandwidth Overusage

Purchased as Top-Ups or on a post-pay basis. See the notes on the left for more detail.

Elevated Best Efforts (EBE) guarantees minimum throughput of 3Mbps over the BT network subject to line sync rate. Standard Best Efforts guarantees minimum throughput of 2Mbps. These minimum levels of service are guaranteed for 90% of the time over the busiest 3 hour period.

Where EBE is available (i.e. on WBC based connections) Business packages include it as standard. However Family package customers with WBC based connections are able to add EBE to their service for an additional monthly fee.

Enhanced Care provides a reduced, 20 hour, fix time in the event of a problem occurring, with Openreach engineers available 24/7. Customers must have 24/7 access to their premises to be able to take advantage of the 20hr fix time. Standard Care has a fix time of 40 hours. Enhanced Care is available to all customers regardless of their choice of package.

Other Charges

Details of additional charges are shown in the table below. Please note Entanet has reduced SFI charges (BT Engineer investigative callouts).

The End User Regrade charge applies to customers who wish to move from a Family package to a Business Package or vice versa. No charge applies if a customer wishes to move between allowance options e.g. Family 1 to a Family 3.

Note -if your exchange is compatible with ADSL2+ our checker will tell you.

Migrating in to our service

If you're not satisfied with your current broadband supplier, you can migrate in to our Entanet-based service. Migration is the term used to move an existing broadband connection from one ISP to another without any downtime. You are able to migrate to any of our broadband products, ie Orginal, Max PAYG and Max Allowance. The connection will automatically benefit from one static IP address being included free of charge.

Migration orders placed with a MAC code beginning with BBIP/FTIP or BBDS will be free of charge. For orders with a MAC code beginning with LLU or Lxxx, a £40 + VAT charge will be incurred if the connection is migrating from an LLU provider.

Before placing a migration order you will need to provide a Migration Authorisation Code (MAC). The MAC will be provided by the losing ISP. When the losing ISP provides the MAC they are confirming their agreement to allow the migration to go ahead.

To request a migration in, please complete the form below.
Please ensure that your existing ISP does not cease your connection.
Fields in bold are required....

Title:		Mr Mrs Ms Miss Dr Prof
Your Name:
Company:
Address:
City:
County:
Postcode:
Contact Telephone:
Mobile:
Contact Email:
Accounts Email:		Billing invoices will be sent here.
Service Required:
Overuseage method:		Topup PAYG
PAYG Upper Limit:
Phone Number for ADSL:
BT MAC Code:		/
Current Broadband Supplier:
IP Address Requirements:		Single Static IP (as standard)  8 Static IPs
Required Date:		* * No sooner than 7 days from today & not later than 30 days from today
Legacy ADSL (512K, 1Mb or 2Mb):		NO   YES   Select YES if you want an old style fixed speed service
Enhanced Care Requirements:		NO   YES   £12.50+VAT per month includes SLA
Choose a Username:
Choose a Password:		These choices will be used if available
		<< Enter security code