WHY USE NORFOLK INTERNET ADSL?
Here's a quote from a user on independent website, DSL ZoneUK - "Been with Enta/Norfolk Internet for a couple of years now and their isp still rocks hard. Never had one single problem and the customer service is spot on. Regrades are free and they are super quick at regrading too. Cannot find anything whatsoever that is negative about Entanet :)"

Although we consider our pricing to be extremely competitive, you may find other ISPs providing special offers when you sign up.

Before you are attracted by any apparent 'bargains', you should also consider the kind of response you are likely to get to support issues, plus the effort involved when contacting the ISP's 'helpdesk'.

Also, some ISPs don't provide MAC codes, webspace, email or outgoing mail relay facilities - which means you may get 'stuck' with them or might not be able to send outgoing mail whilst connected!

The service we use has been officially recognized! Our network provider, Entanet, are finalists in the ISPA Awards for 2006, including the BEST LIGHT CONSUMER BROADBAND category (up to 1Mb broadband). Entrants are judged on several aspects of their service, including provision time, speed & reliability, value, support, information, contract options and geographical availability.

We give you...

• A professional business-class service
• Competitive and flexible pricing
• Options for heavy and light users
• 24/7 phone support via an 0870 number
• In-house support staff - not via a scripted callcentre
• Low-cost home installation option in Norfolk
• No 12 month contract lock-in on regular accounts
• Some setup fee free options on 12 month contract
• Ability to choose your own modem or router
• Email and webspace for your own use
• Service without the need to own a credit card
• Free 0845 dial-up to use as a backup connection
• Free MAC codes for transfer away if required

We realise there are lots of options to choose from, so if you need to ask advice just give us a call.

We'll not baffle you with technicalities and will try to suggest the best broadband option for you based on a few simple questions about how you use the internet.

If you phone outside office hours, you can leave a message and your landline number and we'll aim to call you back at your preferred time.

ACTIVATION CHARGES REDUCED

From 1st September '05, the one-off activation fee for ADSL accounts has been reduced to £45 +VAT. You still enjoy a monthly contract and don't get tied in to a lengthy agreement.

MIGRATING TO NORFOLK INTERNET

If you would like to move to our ADSL broadband service from another supplier, please contact us by phone to arrange it. There is normally a one-off charge involved, but we're currently offering Free of Charge migrations for IPStream users.

Migration orders placed with a MAC code beginning with BBIP/FTIP or BBDS will be free of charge. For orders with a MAC code beginning with LLU or Lxxx, a £45 + VAT charge will be incurred if the connection is migrating from an LLU provider.

Please can you ensure that you provide us with the following details...

• The name of your current ISP and the product name of the service you currently have
• Your connection's bandwidth (speed) and contention ratio (20:1, 50:1 etc)
• Whether your existing service is a BT installed product or a Wires Only product
• Your MAC code. This is the unique migration code obtained from your existing ISP which grants permission for the move.

If in doubt about your migration, drop us an email first (try to give us as much info as possible) and we'll provide you with a step-by-step plan of action.